Today was our first day at sea and it was a nice and smooth sea day with partly cloudy skies and temperatures around 14oC / 58 oF. A lower temperature than normal for the summer, caused by a North Easterly Air flow from the European Continent. Bad news for sun bathers, good news for the captain as this means no fog. Also good news for those in the cabins behind the bridge as we will not be bothered by the sound of the fog horn.
The old pool area now covered over for multi purpose functions
After scrutinizing the daily pro gram it became apparent that the on board activities are somewhat limited (shuffleboard, darts, church service) and that is tilted towards food and “Vergenugung” which loosely translates as “enjoying ones selves” which includes food and drink in a party atmosphere. For that purpose Phoenix Reisen had already closed in & covered over the midships pool in 2019 and installed a sort of multi purpose area with a stage and and large TV screen. The area can be used as a dance floor, for lecturing, movie under the stars or as for today a sort of “Bier Garten”.
The small buffet setup in front of the Lido Bar.
The ship laid on a small “Maritime” nibble buffet and the cast put on a small show with well known German shanty songs. As all the dining rooms venues would open later anyway, it was only a small food setup but just nice to have with a drink. The Germans call this “Fruhshoppen” and there is really no English word out there that catches the exact meaning. I would translate it as an “early morning knees up”. Chilly but sunny weather and the guests were out in force. Nothing better than to start the day with oysters and a glass of beer. Later on the cruise staff came around with complimentary shots of “Schnapps” (German Gin) and a good time was had by all. Once it was over, the tables and benches were removed and the space was ready for the next happening.
As mentioned before, we are in a “gold ” cabin, a suite on deck 11 & 12 with a total of 19 (it would normally be 20 but the “Kaiser Suite” or penthouse, takes up the space of 2 normal suites). Being “gold” meant we had a meeting with our Concierge Mr. Uwe Noster who in a previous life was a banker but since retirement has found out that there is more to the world then just counting money and was now with the ms Amera as Concierge and Port lecturer. The meeting was in the crows nest/observation lounge at noon time. Here we learned our first lesson of the “German cruise flow” and that is, that if it says 12.00 hrs. or 15.00 hrs. then you do not go to the party/meeting at 12.00 hrs. but you are there at 12.00 as it starts at 12.00 hrs. With HAL you come in at 12.00 hrs. get a drink and once everybody is sort of there, the proceedings can start. Not this time, we showed up at 12.05 and Mr. Uwe was already in full swing. Most of those present had shown up about 15 minutes before so at exactly 12.00 hrs. it could start.
We found out later in the evening with dinner that it works the same way. Opening time was 18.00 and 20.00 hrs. so we showed up at 18.00 hrs. and everybody was already there. The system is, you go in anytime between 17.30 and 18.00 hrs.(*), find a seat and exactly at 18.00 hrs. you get your menu in front of you. More about this further down. (*And in some cases, run for your favourite table and be highly annoyed if somebody is already sitting there. Heinz & Helga seem to like their routines)
While enjoying a glass of German champagne/sekt some of the cruise staff team and the hotel staff were introduced and the Hotel Director came over for a chat. He speaks fluent English, German and Dutch. The latter courtesy of being married to a Dutch Wife. (Best way to learn a language, is to court a foreign girl so you have to go the other way and you will get fluent, or more really fluent very fast if she starts looking deep into your eyes). He had been at sea all his life and worked for a whole range for cruise company’s so he was very happy to have a conversation about ships instead of just the regular “guest chat”. From him we found out that Phoenix Reisen does not have a “Repeater program”. No tiers with discount, no medals or pins. They prefer to keep the prices the same for everybody and if you want free laundry (big thing with Holland America guests), you book a silver or gold cabin and it is included. They do record your sailing days, so if you hit a milestone,, they will recognize you but in a different way. When you board the ship, the carpet says “Willkommen zu house”, “Welcome home” so the company creates a sort of we -all-belong-together-feeling in a different way. And I get the impression that it works. The party/meeting also had the advantage that we could book the “Pilchers Restaurant”. This is the old Holland America Line Pinnacle but with this company it is free of charge, you just have to stand in line at some time in the afternoon to speak to the Maitre. No pre booking, no reservations over the phone, you have to line up. Luckily for our cabins, the Maitre d’hotel was there and we avoided queuing. It pays to travel posh……
Then it was lunchtime then and we went to the dining room which has been greatly remodeled since the Prinsendam days. In line with the current taste of Cruise ship design, the colours were in grey and
brown, with more partitions than with HAL. I will have to count the tables in the coming days to see if they lost seats over it as it looks much more spacious than before. But they removed the large Captains table and put 4 smaller round tables in so they gained space that way. In the coming days I will post a few menu’s, as for Lesley they have an English version available and so far after 2 meals, I can only say that the food is fully comparable with Holland America, Cunard, Fred Olsen or Princess. (It is just less elaborate in choices) Our friends, really enjoy their food so each dish is posted on their family travel blog and they are also happy with what is offered, including the wines. Again the guests come in 20 to 30 minutes before the official opening so they are “in position” for when the menu’s come out. The stewards tend to start a bit earlier with the orders, because getting 400 appetizer orders in the kitchen at the same time is not easy for the cooks. Here on the Amera there is still the double kitchen, left over from the Royal Viking Days, so they have more capacity than a 800 guest ship would normally have but a smooth flow is still important..
We had scrutinized the daily program carefully and again, not many activities going on in the afternoon, although the line dancing in the show lounge was well attended, as well as the 15.30 tea in the Lido. The rest of the guests were in the bars or on the sun loungers around the ship. Tonight was the Captains welcome party and that is done in two regulated sittings. As the dining has open sitting, that does not work if you suddenly have to deal with two starting times for the captains welcome and the show. So what they have done here, is send you to dinner by deck. So decks 6,8,10 and 12 went to the welcome party at 1900 hrs. followed by the show and dinner and decks 5,7,&11 went to dinner at 1800 hrs. followed be welcome on board party at 2100 hrs. followed by the show.
Captains Introduction. The green jackets to the left are the Cruise Staff and the white, the senior officers. The captain is a rather small man and can be seen in the middle.
And it worked……. only with Germans you can do such a set this up and make it work. With the caveat that the Lido was extremely busy again but I could not figure out if this was because of the “seating” system or because of the dress code for the evening. The guests were invited to “dress up” but the result was very mixed. I only counted during our sitting 5 gents in full smoking (and that included the two of us) quite a few in jacket and tie but the majority of the gents found a jacket good enough or not at all. Ladies are always difficult to judge as they normally dress up a bit for each evening but it was not as “gala” as I think they company would have liked it. We also found out that free wine is served in the dining room, although they keep it very quiet as they want you to buy bottles. We inspected the table (Spanish) wine and decided to buy a bottle, giving the wine team (bar waitress and table waiter combined) the chance to make a little commission. The wine list is quite varied and this cruise there is also a promotion going on with South African wine. Our friends who are somewhat of connoisseurs declared the wines more than adequate. They had my favourite Austrian wine, so we had a bottle, but for the rest they have draft beer everywhere and thus I am a happy camper anyway,
After registering our credit car, picking up Lesley’s passport and being recognized by ever more crew as being “the old captain of the Prinsendam” we retreated to the cabin, got changed and joined our friends in their cabin, to drink the welcome on board champagne (the real stuff) that came to the cabin on embarkation day. We also get chocolate petit-fours on Formal the day but they arrived after we had to go for this early deck – by deck dinner. But then chocolate for breakfast is not a bad thing either. The dining room was waiting and we had a table at the window near the stern and when looking outside, we saw that Phoenix had built an outside bar under the overhang that HAL constructed in 2010 to make the back pool bigger and also stop it from overflowing. So we have to investigate that tomorrow. This is also a smokers area but if there is a bit of wind, it should not bother us. There is a 2nd smoking area on board, a real indoor smoking room (screened off with a glass wall), in the corner of the old Ocean Bar (now Harry’s bar) and that also works well.
Captain Valdes.
The Cruise Direktor. Herr Liemberger from Germany.
Then we had the party. Captain with photo opportunity on the portside and direct entry at the starboard side. Knowing that the side lines of the lounge are not that great, I herded our little group in as fast as possible to get the best seats / un-obstructed view, and where then ready for more complimentary champagne and nibbles. As it used to be with HAL and still is with Cunard and Fred Olsen. For a 4 star company this is shaping up as a really good quality product even putting some of the more pretentious companys to shame. The crew kept coming around with refills and “re-nibbling” and then the parade started. Because Phoenix is putting so much focus to direct service to the guests, there was a large cruise staff team on the stage and a large number of officers, making the stage a bit crowded to say the least. The master of the vessel is captain Dariel Valdes, who went through the ranks with Phoenix, (the company exists since 1993) and is a very affable man. I do not think he likes speeches very much as his little speech was completely rehearsed and very P.C. So the hotel staff were introduced by the Hotel manager and then all the cruise staff by the Cruise Director. Captain then came back with the champagne toast. This was followed by the Revue show who produced something called “Let us Entertain you” with songs by Elvis P, Tina T and a rock and roll medl. At certain moments a lady popped up to hang upside down from a rope from the ceiling. Unfortunately the ceiling of the lounge is very low so the effect was somewhat limited . Not all of the cast could sing that well and I have seen much better cheography on the small stage in Prinsendam days.. Let’s say the next show can only be better.
Nice touch and never seen before, your name on the petit-fours plate.
That concluded our evening as by now, we had had enough to eat and drink to last 3 days. Tomorrow we have the pilot at 04.00 hrs. and then a sail in to Flam with a docking time at 11.00 hrs. We were supposed to anchor, but a bigger ship scheduled to dock, cancelled and so we are going alongside. Our friends are going on the Flam- train excursion but as we have done everything and anything there is to do in Norway we will enjoy the ship and used the large ironing room on deck 6.. Weather for tomorrow, partly cloudy, partly sunny, chance of a rain drop and temperatures in the low sixties. (14 – 17oC) Not a bad start for this seven day cruise at all.
