Day 3, 2025 Dec. 19: Lisbon, Portugal.

Happily docked alongside for the night, everybody on board had a nice and quiet night and as a result there were a lot more smiling faces in the morning, than the day before. The local authorities indeed keep to the regular cruise schedule and by 8 am. the ship was cleared and a steady stream of guests went ashore to invade Lisbon. It was still chilly as it had just stopped raining but by 10 am. the sun came out and the world warmed up to a balmy 15oC / 59oC.   The Alcantara cruise terminal can handle  2 very big cruise ships or 3 mid size ones but we were the only cruise ship in port. Although not completly correct, as laid up half a mile to the north was the ms Funchal, This is an old passenger ship built in the days that ships still kept a regular connection from Lisbon with the outer islands like Madeira. Then she was used for cruising, by a whole slew of different owners and has laid up since 2023. There seem to be plans to convert her to a hotel but not much progress has been reported.

The cruise terminal is about a 10 minute walk away from downtown, hence there was no shuttle. Cunard had made available an ADA shuttle for guests with special needs. For those who did not want to walk all the way, the Big Red -Hop on Hop off- Bus has a stop right across from the entrance and that is a good way to get a first impression of the City, if you have never been there.  Big boss and I have been to Lisbon many a time, (start counting  in 1981) so we decided to stay on board and have a good look around the ship.

Cunard’s Employee of the Month. (Sr. Machinist). Under the White Star training and excellence system. Cunard’s crew training  system is a bit more elaborate than with other company’s as it encompasses training and  good service in one system. Each crewmember gets dedicated training for this (and wears a pin when passed), while at other company;s it is often learning on the job with a bit of tuition on the side. How long the training remains engrained in a crewmember I do not know, as I saw already several officers walking around with their hands in the pockets. But I like the idea of having a more dedicated – formalized school – approach to quality.

I received a few comments about my remarks about the tipping situation at Cunard.  Here a little explanation. Cunard does not included tipping/gratuities in the cruise price. This company adds the tipping charge – gratuity- to your on board account during the first night. If you have it, you can use your on board credit for paying it. The gratuities are $ 17 for the regular cabins and $ 19 for the Princess and Queens Grill cabins, per guest, per day.  The daily amounts are quite considerable  and many guests reduce them to a level they find reasonable or take it off completely. But, and this is the nasty bit, you can only do this on embarkation day, hence long lines at the Pursers Desk after embarkation.

In the United Kingdom, same as in the Netherlands and Germany, you only tip for extra ordinary service that goes beyond what can be expected. Plus these are nationalities who do not like to be told how much one should “give” somebody.  You want to decide yourself if that somebody is worth the extra money. For regular pub or restaurant visits when ashore in those countries, you do not tip as everybody is paid at the minimum a normal daily wage. (This might be different in the USA where waiters seem to rely on tips to make a decent living)

Each crewmember, working for a mainstream company,  earns a decent wage, as stipulated by the ITF, (International Transport Federation) that regulates a minumum of seafarer’s wages. Then most companies have a top – up point system for each function. The gratuities that you pay EXTRA above your ticket price are divided according to that point system. All Hotel crew are included,  except Bar and Wait staff as they have the service charge on each drink (15%). Also Deck and engine crew (sailors, machinists) are excluded as they have a higher basic wage. Same goes for the Officers, they are on a different pay scale. If the gratutities paid by the guests do not reach the 60% of what should come in (e.g.  the 100%y when nobody would have taken off the gratutities), then the company makes up the difference until it gets to 60%.  If more than 60% is received then the point system kicks in. Crewmembers who receive tip directly from guests are supposed to turn those in, and are added into the point system pool. If that happens, I do not know.

Most guests that I know off, reduce their gratuities with a certain amount and then give the rest directly to the crewmembers who serve them.   Therefore more and more companies are turning to  “Tips fully Included”  under a “Have it All” system, or a variation of that. This is the system that I prefer as it works very well as long as the guests do not start tipping extra on the side and thus create preferential treatment.

That happened to us on the Silver Spirit (see write up on this website) where everything is (officially) included; but a few “high rollers” still tipped considerably with the result that the bulter for the cabin section shifted his focus towards those few cabins. In our personal situation, the butler had to offer to help with packing but we never saw him and later realized that he was suspiciously “present” for prelonged times near 2 cabins  occupied by a group of VERY well heeled New Yorkers.

There is no perfect solution to this tipping problem but I have found with all the cruises, with different company’s, that we have made in past period, that “All Included” or “Have it All” works the best. Both for the guests as well as for the crewmember. it takes all the worries away and gives peace of mind. At least for us. I hope this helps.

Deck 9 outside. Hamburger Bar, but there are also Hot dogs and vegetarian options on the menu.

Thus we went on a walkabout of the ship. With everybody supposed to be going ashore, we were expecting that the ship would be nearly empty. This was not the case. We have a rather advanced age group on board, expecially in the dearer cabins, so there were still many on board. I might have to get up very early one day,  to catch some of the lounges empty to get a good photo. As the Q.V is a HAL Signature ship, it has the same lay-out on the outside but the interior is fitted out differently according to the needs of he Cunard Product.

The Aft deck with the outdoor pool has on the portside a Hamburger kitchen and on the Starboard side a deck bar. The  hamburgers & related are included; while if you order a hamburger in the Golden Lion or via Room service where you have to pay for it (US $ 11,–). Although free for the grill suites. Today was too cold but in the coming days, we will certainly try .

This is the  aft section of the Lido on the portside and this area is  especially kitted out for Breakfast. (See the two toast machines in the foreground as no real British person will ever contemplate breakfast without toast)

The Lido space is identical as on other Vista Class ships but the lay-out is different. Port and starboard side are identical but split into 3 sections. The centre section on both sides has more separated seating areas and can thus double up as a speciality Restaurant. Which happens here. Half the cruise it is a “Bamboo” restaurant with Asian Fusion and during the 2nd half it is called “La Plaza” and transforms into an Italian Restaurant. The cover charge for both is $ US 15,–

The Winter Garden as seen from the Bar area.

Forward of the Lido Restaurant is the Wintergarden with an overdecked bar, sitting area and music stage under a retractable magrodome. This is where Cunard tries to concentrate guests who do not want to dress up, nor want go to the Golden Lion Pub. There is entertainment at lunch time and in the evening, varying from Irish Music to a Duo but also Disco.  As can be seen from the photo, it is very much favoured by the older crowd for reading as the chairs are very comfortable and the Lido Restaurant is very close by for coffee and nibbles.

Going further forward is the midships swimming pool and in front of that the Ocean Spa. This Spa is operated by the Steiner Cooperation, same as with Holland America, but is called “Mareel” to make it sound more posh. For the rest it is the same, including the prices which are not for the faint hearted. My wife has already learned that if she approaches me about going to the Spa, it works a lot better if I have had a few drinks and feel a bit more philosofical.

One deck up, overlooking the pool area, and behind the Cormmodore Club (Crowsnest / Onbservatory), is the Yacht Club.  This is a circular lounge with a band stand and a bar and is used during day time as a multipurpose room (meetings, choir rehearsals etc.) and in the evening as a Disco and/or Jazz club if there is live music.  We both have very good ears so for us it is not the place to be in the evening. But on shorter cruises it is full every evening. On a cruise like this, it would be an excellent place to show off all the versions of wheel chairs, rollators, buggy’s and other “special needs” adds on board; it would attract a lot of interest.

We had cocktails in the Commodore Club again as the piano player is very good and engaging, followed by dinner in the Queens Grill. We had pre-ordered at lunch time Dover Sole and this was served to perfection by the Head Waiter.  Tomorrow we will be at sea again and the ship will still be lively while going south but by late afternoon the movement should start to diminish, with rainy and sunny spells.

Cunard is investing a lot in christmas decoration and it shows. This is the lower Atrium and it looks very christmassy. Late this evening there was a classical trio of three Ukranian Ladies playing Christmas music and it brought a nice atmosphere to what can otherwise be quite a cavernous area.