2025 Sep. 27 Azamara Cruise. Final Review and Verdict.

We made it safely home from the Fusina cruise terminal as we had booked our own transport. The ship offered transport (to be bought separately) to the airport by coach which did work quite well.  (At least we saw them all back in the Airport). It was just interesting to see how the local ground staff managed to change something so simple as boarding a coach into a mass of confusion; including blocking the exit to the outside for those not involved.

We had organised our own transport. Azamara does offer direct transfers from the airport to the ship  but not a pick up from a hotel after an overnight.   A good job we did so, as our flight got moved at the last minute due to a strike of klm ground staff so we did not arrive at our hotel until midnight the night before our cruise.  Then it is better to get your own transport directly to the terminal yourself.

Our verdicts in a nut shell: (and this is the personal opinion of me and my wife)

Azamara Website is not good at all

Shoreside Customer service is  not good either. It was very hard to get answers out of them when phoning. Everybody blamed it on the split up from RCI, but that is were Management Leadership steps in and ensures that the transfer is smooth and painless.

Shipboard service is very good; up to excellent as long as it does not has to do with shore side. It seems that the hands of Guest Relations are tied when trying to deal with issues on board generated by the shore side. It seems that they can not even correct the letters sent to the cabins on boarding day.

The Glare:  100%.

For those who do not know what this is: as long as I have been in a management position on the ships, I have tried to improve the friendliness of my crew members. (It takes 17 muscles to smile and 30 to frown ……..so why don’t you smile…..) I do this by gazing straight into a officers or crew members eyes when I meet them and note the reaction. I have continued to this during all the cruises (From the captain downwards) that my wife and I are now making. It is not fool proof but it gives a pretty good idea of how friendly a ship/company in principle is. All companies claim to be friendly but it does not always work out in real life. Especially officers (often very Senior) do not seem to get  the message all the time.

So I am very happy to note and very impressed that the Azamara Onward Scored 100%. During the whole 9 days I did not meet a single person on board (Including Sr. Officers and Engineers) who did not smile or did not greet.   VERY IMPRESSED and kudo’s to the whole on board team. Because of this (and the Greek itinerary of small ports coming up in 2027) we have booked another cruise  on the Azamara Onward.

Details:

What is wrong with company and website ? Well it gave the wrong information at the time of booking. If you do that as part of the booking process, it becomes proof of what is booked and what you are entitled to. It still advised things that had already changed on board. When we tried to find out details about where the ship was docked and how certain things  worked, the person who answered the phone, just read back what was listed on the website.

Because of the promises on the website we paid for a  higher level cabin, to get extra perks/amenities. Only to only find out, when boarding, that these were not provided anymore.

Based on the website write up, we decided to book a Verandah Plus cabin instead of a regular Verandah. Deck 8 forward  (there are 4 of them, 2 on the portside and 2 on the starboard side)

This came with: as listed on the website.

Priority Boarding ——————  We were not on the priority boarding list

Newspaper in cabin (*) …………………..  Discontinued

Flowers in the cabin………………………..  Discontinued

Spirits in the cabin (**)……………………   Not defined what we would get

Bathrobe and slippers (***) ……………………   No slippers. We got them after we complained to housekeeping

Fruit in the cabin…………………………….   Seemed to have changed to on request.

(*) this was also still on the welcome letter in the cabin but they had stopped that at least 2 months before.

(**) we were expecting a bottle each. But you get one per cabin. Some cabins have 4 beds, you pay for four people but still only get one bottle. Except for the four top suites, there it is 2 bottles. (When looking at You Tube, there was a video from post Covid when it was still 3 bottles.)  In principle I do not even know why they bother as most spirits are included in the basic Drinks Included “complimentary” package. But if you provide/ advertise a perk, you have to do it right.

Very confusing directions to get Fusina. All information says: go to a Ro-Ro terminal but the important part that is omitted is that once you come close to the entrance you have to keep to the righthand side and security will direct you through a not-used ferry gate to a side road going to the Terminal. Once through, you get the first sign saying “cruises”.  Luckily most taxi’s know it but there was a couple who had rented a car themselves and ended up in the queue of the boarding/ticketing lane for a ferry and could not get out anymore.

The website is very unclear of what the “complimentary” drinks include. Hence I published the on board listing on one of the days write ups. We had the premium package included as part of our booking but we really did not need it. So we would not have been very happy if we had bought it (At $ 31.95 a day a person) and then would have realized that we did not need it. We spoke to a Canadian couple who were rather pi……d off because of this. (Then they tried to upgrade to the Ultimate package $ 39.95 a day, just to make it worthwhile. So they expected that they could just pay the difference of $ 8,– a day. No, they had to pay the full price so they would each be paying $ 31.95 + $ 39.95 a day………………….)

The cabin (8800) had been in someway converted in 2022 and they had forgotten to install 2 ceiling spotlights above the mirror. The asst. housekeeper was really startled about it but found a desk lamp somewhere in a locker that we could use. Good and appreciated gesture but it should not be necessary. Housekeeping was going to try to get the Electricians to put 2 ceiling lightspots in. If it works, then future ladies sitting behind the desk can be grateful to us when putting on their make up.

Other Observation & Suggestions for improvement:

*Guest Services. We had a meeting with both the Concierge and the Guest Relations Manager  about the discrepancies between the Azamara Website & perks and although they felt very sorry for us, nothing was done. We did not request anything, we will take it up with the office, but it would have been nice to have seen a token of concern. Holland America (5 star) does chocolate covered strawberries, Celeystial (3 star) does flowers etc.etc. But Azamara which hovers somewhere between 4 and 6 star, only smiles.

*Tender service. It was very bad in Hvar. This was a 4 tender distance and only 2 tenders were in operation causing (during our return to the ship) 50 guests to sit and wait in a hot tender. The other 2 tenders were housed.  I hope that will be better next cruise when each of the ports we visit, will be a tender port.

Special compliments to the Food &Beverage Manager Laze, the Exe Chef and the Lido Sous Chef who actively walked around the Lido  restaurant (Windows Cafe) to talk to the guests.

Final note: There are 3 drinks packages available.

1.  Complimentary package (everybody gets this)

2. Premium package ($31.95 a day a person)

3. Ultimate pacakage ($39.95 a day a person)

We had the 2nd level included with our cruise booking. But we found that what was included “complimentary” was more than enough. We used the package only a few times, when Lesley wanted a Bombay Saphire Gin instead of the basic gins.  So in our opinion it is not worthwhile to buy the two top tiers of the drinks package unless you want to have a upscale gin, whisky or cognac each evening. For the average drinker there  is more than enough varation in beers, cocktails, wines and soft drinks available.

Our next cruise with Azamara is to the Greek Islands and we hope that by that time the Head Office has sorted out their communication problems and we can trust their website.