The good ship Borealis safely docked at 05.15 hrs. in the morning, to be in time to get the longshoremen on board for the luggage offloading. They almost managed that on the time that Fred Olsen had planned, so it was only with a small delay that the Self-Disembark could leave followed by the color coded tags. And we were off by 08.15 hrs. The only hurdle was for the early disembarkers; that it was Self Disembark on the paperwork but the Cruise Director called it “Priority Disembark” so half the people who were waiting for the announcement “Self Disembark” were, understandably confused and did not directly leave.
We were not confused but then we had our regular lable sequence. By 08.45 we were back at the Hotel to collect the car and shortly after we were on the road.
So what is the final verdict for this cruise. We sailed with this ship before and then we had the Penthouse (1 of the 4 on board). Based on that experience, the only thing that was less than before was the stewardess cabin service. For the rest the product is very consistent and for 4 Star very good.
The”glare” test that I do on every ship was high with a “97%”. Some ships make the 100% (Azamara) some go well below (Cunard).
So there are the Pro’s and Con’s of this cruise.
Pros:
1. Nice spacious ship, the space ratio is close to 40 for an HAL – R class ship (1304 pax) and with about 1040 guests on board, there was even more space to walk around and find a seat in the public spaces.
2. Very friendly crew. The “Glare” applied gave a score of 97%, with only one hotel officer, one hotel crew, one deck sailor and one engineer failing to smile and be friendly.
3. Drinks included during lunch and dinner.
4. Dining room open every day, also in port.
5. Proper Captains welcome, and farewell party with drinks and appetizers.
6. “Repeater party” with drinks, appetizers, speech by the Captain. This cruise there were 741 repeat guests on board (or 71% of the total on board) with the majority having done around 100 days. The top scorers this cruise were a couple with 1200+ days.
7. Restoration of the Pizzeria on Deck 9.
Cons:
1. Operational let down with the shuttle service “to nowhere” in the port of La Pallice, while the company website advised that there would a free shuttle to the center of the nearest town, if the distance to the town is more than a mile. So no compliance by shipboard with company cruise contract.
2. Changing formal from the 2nd seaday to the next port day, against the promise on the website which is part of the cruise contract Only mentioning “Operational Reasons” is not the way to treat the guests who pay your salary. So no compliance with company rules and no explanation.
3. The degradation of the atmosphere of the Colours and Taste restaurant where table cloths have disappeared and people walking by can now do “window shopping” as the large windows into the corridor have no curtains. It reminded me of facilities available in a certain part of Amsterdam, except here you can see “guests in their natural environment eating”. However the Hotel Director said that more paintings and curtains were coming in next dry dock, sometime in 2027. Why that has to be done in dry dock I do not know, as it is a job well within the capabilities of the ships carpenters. But then every company has it own routines.
4. Lectures were not posted on the TV. We found several from the cruise before (only to be removed 2 days into the cruise) but none of this cruise. And this cruise it was even more important than normal as with the work going on in the show lounge, the lectures were moved to the Auditorium (movie theatre) which seats on 299 instead of the 752 of the show lounge. Somehow ships staff was not aware of the guiding principle of “Leadership is the Management of change”.
5. Free Laundry or reduced laundry price vouchers. We did not get them. When enquiring at the Front Desk it turned out that a “voucher” is not a voucher as in paper voucher but an automatically applied discount by the Laundry Master when sending down the laundry. For the penthouses, it is free laundry, for the big suites, 10%. Why do we need the confusion as this can be so easily explained beforehand.
6. No meet and greet from cabin stewardess on arrival. When we finally met her 3 days later, the excuse was that WE were not there, when she came to our cabin. Correct she came to our cabin at 19.00 hrs. and that was cocktail time. But we were in the cabin all afternoon unpacking, and that is when meet-and-greet normally takes place. Previous visit, when we had one of the 4 penthouses and the time when we were on one of the lower decks, the stewardess was also waiting for our arrival (and as a – penthouse- bonus even the chief house keeper popped up). We also found many mistakes of incomplete cabin service this cruise so not impressed. There was something missing every day.
7. 2nd formal evening moved to a port day, for no apparent reason, except “operational reasons” cited by the ship. The Fred Olsen website states that it should have been on the 2nd sea day but the ship moved it to the next port day which was a tender port with a late departure. During the HD’s table, we asked the Asst HD and he claimed that this “had always been planned this way”. Very strange because:
a. The Fred website listed differently.
b. Guest Services Desk and Dining room knew that it had been changed recently, although they were not told why.
Can somebody teach this AHD and the rest of the ships staff that honesty and transparency works better than obfuscation ?
Fred Olsen Cruises is a typical British Product (which includes Ireland in this case) and thus one sees very few non British, unless attached to a British person like me to my British wife. Would it be a good product for North Americans:, yes but it helps if you like Great Britain, like to dress up, like cocktail time, and are aware what “bangers and mash” is.
Our next cruise is at the end of May 2026, and will be a 5 day investigation of the MSC Virtuosa. We do not like big and noisy ships but they have the “Yacht Club” cabins with its own bar and dining room, where you can retreat to when the rest of the ship becomes too much. We have never done an MSC cruise but as the ship leaves from Southampton, why not ???
Dear Readers, hopefully you will joins us again, even if my observations are not always “politically correct”.
A final nice touch, as least for shippy people. Fred Olsen ships always had a bronze bow figure. If a ship left the company, then the figure was taken off and stored in the garden of the Olsen house on the Oslofjord until it was needed again. With the Borealis and Bolette it does not look good to put one on the bow, so they have one on the Aft Lido Deck. I still have to find out from which ship this one once came.
